Think Fast Talk Smart: Communication Techniques Podcast: full transcripts and summaries of all episodes
Podcast: Think Fast Talk Smart: Communication Techniques
Description: Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, every Tuesday as he sits down with experts in the field to discuss real-world challenges. How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life. Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more
effectively. Learn more & sign up for our eNewsletter: https://fastersmarter.io
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All Episodes
176. From Stereotypes to Synergy: Communicating Across Generations with full transcript and summary
Update: 2024-12-31
Duration: 00:18:13
Shownotes: Age diversity and cross-generational synergy can transform an organization.Most of us know age diversity matters in the workplace. But according to UCLA’s Bob McCann, we're
Duration: 00:18:13
Shownotes: Age diversity and cross-generational synergy can transform an organization.Most of us know age diversity matters in the workplace. But according to UCLA’s Bob McCann, we're
thinking about it all wrong: it's not just about having different generations present — it's about creating meaningful connections between them.As director of UCLA's Leadership Communication Program and founder of the McCann Group, McCann has spent years researching intergenerational workplace dynamics. With four to six generations now working side by side, he says there’s never been a better time to create synergies between the old and the young."There's a tremendous opportunity for meeting and interacting with people who are different than you, for increasing a variety of potential outcomes in business in a positive way, if we can maximize our intergenerational engagement," he says. His research reveals that while many organizations focus on gender and ethnic diversity, age diversity often gets overlooked in DEI initiatives — despite its crucial role in workplace success.In this episode of Think Fast, Talk Smart, McCann joins Matt Abrahams to discuss how organizations can move beyond superficial age diversity to create meaningful cross-generational connections. From reverse mentoring programs to shadow boards, they explore practical ways leaders can harness the power of generational difference to drive innovation and collaboration.Episode Reference Links:Bob McCannEp.67 What Is Normal? How Culture Affects Communication StylesEp.21 Words Matter: How to Make Your Communication InclusiveConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:01) - Why Generational Interactions Matter (01:54) - What is a Generation? (03:03) - Combating Workplace Ageism (04:21) - Breaking Stereotypes (06:56) - Better Intergenerational Interactions (09:41) - Technology and Training Across Generations (11:26) - The Three Final Questions (17:14) - Conclusion
Ask Matt Anything (AMA) 1: Trust, Paraphrasing, and Nonverbal Cues with full transcript and summary
Update: 2024-12-26
Duration: 00:15:29
Shownotes: Enjoy this preview of our first Ask Matt Anything (AMA).We are excited to introduce this special edition of Think Fast, Talk Smart, featuring a preview
Duration: 00:15:29
Shownotes: Enjoy this preview of our first Ask Matt Anything (AMA).We are excited to introduce this special edition of Think Fast, Talk Smart, featuring a preview
of our first-ever Ask Matt Anything (AMA) episode. Typically, these sessions are exclusive to our Think Fast, Talk Smart Premium members, where Matt Abrahams answers the most pressing communication questions submitted by our premium community. Think Fast, Talk Smart Premium was created to deepen our connection with you and support your growth as effective communicators. Premium members enjoy exclusive benefits like regular full-length AMA episodes, eQuips, or Essential Quick Insight Playlist, early access to events, and more. Beyond this, your membership helps us continue to build a global community dedicated to improving communication skills and advancing careers.If you find this episode helpful, we invite you to join our Think Fast, Talk Smart Premium community to unlock the full library of AMAs, submit your own questions, and gain access to even more tools and resources. Thank you for being part of our journey! You can learn more at fastersmarter.io/premium.Episode Reference Links:Ep.133 From Good to Super: How Supercommunicators Unlock the Language of ConnectionEp.137 When Words Aren’t Enough: How to Excel at Nonverbal Communication Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:37) - Building Trust with Senior Leadership (03:59) - Engaging Large Virtual Audiences (07:47) - Managing Nonverbal Communication (09:57) - Balancing Emotions in Conversations (11:47) - Navigating Status Differences in Meetings (14:52) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.
175. Mastering Toasts and Tributes: Making Your Words Count with full transcript and summary
Update: 2024-12-24
Duration: 00:15:57
Shownotes: Crafting impactful toasts for every occasion."Almost reflexively, most of us focus in the moment on how others are perceiving us, yet these situations aren't about
Duration: 00:15:57
Shownotes: Crafting impactful toasts for every occasion."Almost reflexively, most of us focus in the moment on how others are perceiving us, yet these situations aren't about
us at all." Matt Abrahams, host of Think Fast, Talk Smart, shares an excerpt from his book, Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot, on the art of delivering effective toasts and tributes. With a focus on public speaking in celebratory contexts, he offers a structured approach to crafting meaningful remarks.Matt introduces the WHAT structure—a four-part formula designed to guide speakers through the process. This method helps ensure that the focus remains on the honorees, transforming speeches into gifts for the audience. He further shares tips for refining remarks, including the importance of brevity and the need to prepare for emotional moments. Matt advises, "Be brief and to the point. Long toasts, tributes, or introductions are usually bad ones." He also highlights the significance of setting others up for success, ensuring a smooth flow for subsequent speakers.With insights from his book and practical examples, Matt equips listeners with the tools to deliver impactful toasts and tributes, making these moments memorable for all involved.Audio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.Episode Reference Links:Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the SpotConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:38) - Key Insight: Toasts, Tributes, and Introductions (03:09) - Why it Matters (03:59) - Craft Your Content (05:10) - Step One: Why Are We Here? (05:54) - Step Two: How Are You Connected? (06:45) - Step Three: Anecdotes or Learnings (07:53) - Step Four: Thank (08:35) - Refine Your Remarks (09:02) - Tip One: Be Brief and to the Point (09:52) - Tip Two: Prepare to be Emotional (11:44) - Tip Three: Shine the Spotlight Away From You (12:14) - Tip Four: Make Your Anecdotes Accessible and Appropriate (12:44) - Tip Five: Strive for Unity (14:07) - Tip Six: Set Others Up for Success (15:00) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.
174. Fix Meetings: Transform Gatherings Into Meaningful Moments with full transcript and summary
Update: 2024-12-17
Duration: 00:20:30
Shownotes: Turn any meeting or get-together into a chance for deep connection and collaboration.Whether you’re holding a team meeting or hosting a family get-together, the success
Duration: 00:20:30
Shownotes: Turn any meeting or get-together into a chance for deep connection and collaboration.Whether you’re holding a team meeting or hosting a family get-together, the success
of any gathering, says Priya Parker, isn’t about the perfect agenda or venue, but about the intentionality behind how you bring people together.“90% of the success of any gathering happens before anyone enters the room,” says Parker. As the author of The Art of Gathering: How We Meet and Why It Matters, and a strategic advisor who has helped organizations worldwide reimagine their gatherings, Parker believes that thoughtful preparation can turn any meeting, whether professional or personal, into a meaningful and memorable experience for all involved. “Intentionality is the first step,” she says, “to pause and ask: why are we doing this? What is the purpose? What is the need in this community or in this classroom or in this team?”In this episode of Think Fast, Talk Smart, Parker joins Matt Abrahams to explore the art of meaningful gatherings, sharing practical strategies for everything from crafting invitations that prime engagement to designing powerful closings that leave a lasting impact. By being more thoughtful in bringing people together, we can transform ordinary meetings into extraordinary opportunities for connection and collaboration.Episode Reference Links:Priya Parker Priya’s Book: The Art of Gathering Ep.124 Making Meetings Meaningful, Pt. 1: How to Structure and Organize More Effective Gatherings Ep.125 Making Meetings Meaningful, Pt. 2: Key Ingredients for Effective Meetings Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:24) - Intentionality in Everyday Conversations (03:10) - Questioning the Purpose of Gatherings (05:18) - The Power of Great Questions (08:21) - Managing Heat in Conversations (10:30) - Encouraging Participation Beforehand (13:10) - Creating Impactful Endings (15:36) - The Final Three Questions (18:30) - Conclusion ********Become a Faster Smarter Supporter by joining TFTS Premium.
173. Rethinks: Surviving the Holidays with full transcript and summary
Update: 2024-12-10
Duration: 00:13:19
Shownotes: Master holiday conversations.The holiday season is a time of joy, connection, and, occasionally, communication challenges and as we gather with family, friends, and colleagues, effective
Duration: 00:13:19
Shownotes: Master holiday conversations.The holiday season is a time of joy, connection, and, occasionally, communication challenges and as we gather with family, friends, and colleagues, effective
communication becomes crucial. To help make this time more enjoyable, this special Think Fast Talk Smart “Rethinks” episode revisits favorite “recipes” from past Stanford guests along with Matt’s advice for tackling three common holiday scenarios: contributing effectively to ongoing conversations, engaging in meaningful small talk, and managing conflict with clarity and empathy. Whether it's making small talk or resolving conflicts, these strategies aim to turn holiday communication hurdles into opportunities for connection and collaboration.Episode Reference Links:Ep.169 Don't Be a ZQ: Make Your Conversations Count Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:59) - Challenge 1: Inserting Your Voice into Conversations (03:14) - Expert Insights on Inserting Ideas (05:00) - Challenge 2: Mastering Small Talk (06:36) - Expert Strategies for Small Talk (08:38) - Challenge 3: Managing Holiday Conflicts (10:25) - Expert Tips for Conflict Resolution (12:02) - Conclusion
Between the Lines: In Storytelling, Simplify to Amplify - Premium Sampler with full transcript and summary
Update: 2024-12-05
Duration: 00:19:09
Shownotes: Visit fastersmarter.io/premium to become a Premium subscriber."Start with the action moment or right before it," advises Hilary Price whose one-panel comic strips offer insights far
Duration: 00:19:09
Shownotes: Visit fastersmarter.io/premium to become a Premium subscriber."Start with the action moment or right before it," advises Hilary Price whose one-panel comic strips offer insights far
beyond humor—they’re lessons in concise storytelling that resonate with anyone seeking to communicate effectively. “Simplify and amplify,” Price advises, emphasizing the art of clarity and impact. Every stroke of her pen strips away the unnecessary, letting the essentials shine through.Creating her daily comic strip, Rhymes with Orange, Price starts with the game of “what if,” merging unexpected ideas to surprise and engage her readers. “You want to start at the action moment—or just before,” she notes, pointing out how the unsaid often speaks louder. Price extends this philosophy beyond cartoons: whether crafting a presentation, a joke, or a story, it’s essential to leave room for the audience to co-create meaning. “Don’t spoon-feed your readers,” she says. “The joy comes from not getting it, then getting it.” In this bonus episode of Think Fast Talk Smart, Price joins host Matt Abrahams to explore the power of surprise, stakes, and shared experience in storytelling—reminding us that the punchline, whether in humor or communication, is where the magic happens.Episode Reference Links:Hilary PriceRhymes With OrangeEp.170 Advice From Nontraditional Storytellers Part 1Ep.171 Advice From Nontraditional Storytellers Part 2 Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:35) - What Makes a Good Story? (03:28) - Crafting a Story (04:48) - Auditioning the Characters (07:52) - Stories in Daily Life (09:40) - Visuals in Storytelling (11:27) - The Power of a Punchline (13:34) - Admired Storytellers (15:31) - Communicating with Titles (17:03) - Conclusion
172. Bring Mindfulness to Your Communication with full transcript and summary
Update: 2024-12-03
Duration: 00:20:56
Shownotes: Mindfulness can transform your communication and your career.When we react, our instincts and impulses are in the driver’s seat. But when we take the time
Duration: 00:20:56
Shownotes: Mindfulness can transform your communication and your career.When we react, our instincts and impulses are in the driver’s seat. But when we take the time
to reflect, that’s when Marshall Goldsmith says we take back control of how we respond.“Before speaking at work, breathe,” Goldsmith says. “Is my comment going to improve this other human being's commitment? At home, breathe. Is my comment going to improve this relationship with someone I love? If the answer is no, why am I saying it?”As a world-renowned executive coach, speaker, and best-selling author, Goldsmith teaches how a mindful approach can change how we relate to others, to ourselves, and even to our career goals and ambitions. Through reflection, we identify our values, which we can use to live what Goldsmith calls an “earned life — when the choices, risks, and effort we make in each moment align with an overarching purpose in our lives.”In this episode of Think Fast, Talk Smart, Goldsmith joins host Matt Abrahams to explore practical strategies for bettering our interactions with others and ourselves, from his “feed forward” method for giving and receiving constructive critique to his "daily questions" practice, which prompts reflective self-inquiry to keep us focused on what truly matters.Episode Reference Links:Marshall GoldsmithMarshall’s Books: What Got Here Won't Get You There / Triggers Ep.138 Speak Your Truth: Why Authenticity Leads to Better CommunicationConnect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:35) - Key Communication Advice (02:17) - An Earned Life (04:14) - Transition to Leadership (05:45) - Breathe Before Speaking (07:00) - Feedforward vs. Feedback (08:00) - Managing Triggers (09:51) - Daily Success Checklist (12:29) - Using AI for Coaching (13:58) - Influencing Up Leadership (15:33) - The Final Three Questions (18:28) - Conclusion
171. Advice from Nontraditional Storytellers Part 2 with full transcript and summary
Update: 2024-11-28
Duration: 00:20:14
Shownotes: Make your audience a part of the story.Great storytellers don't just relay information — they create experiences. As magicians, TikTok influencers, and stand-up comedians, these
Duration: 00:20:14
Shownotes: Make your audience a part of the story.Great storytellers don't just relay information — they create experiences. As magicians, TikTok influencers, and stand-up comedians, these
masters of engagement know that true connection happens when you make your audience a part of the story.In part two of this special series on storytelling, host Matt Abrahams explores the art of audience connection with an extraordinary lineup. For magician Alex Moffat, it’s about immersive performance. “How can I get the audience to not [just] sit there watching? They've got to be able to feel it too,” he says. As TikTok's head of creator marketing, Kudzi Chikumbu says authenticity is everything. "Be your authentic self. Show yourself in a way that other people don't." And for standup comedian Orlando Leyba, it’s about leveraging presence and responsiveness to transform a performance into a genuine conversation.In this episode of Think Fast, Talk Smart, discover how these engagement experts create stories that don't just inform or entertain — they forge genuine connections with every audience member.Episode Reference Links:Alex MoffatKudzi ChikumbuOrlando Leyba Ep.168 How Story Can Change Everything in Your CareerEp.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners Engaged Connect:Premium Signup >>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:46) - Linear vs. Nonlinear Storytelling (05:37) - Tools for Engaging an Audience (09:02) - Key Ingredients of a Good Story (10:51) - Authenticity in Storytelling (12:00) - Description in Storytelling (12:27) - Positivity in Storytelling (16:00) - Engaging Through Presence (17:37) - Conclusion
170. Advice from Nontraditional Storytellers Part 1 with full transcript and summary
Update: 2024-11-26
Duration: 00:15:24
Shownotes: Wisdom from the witness stand to the newsstand.The best storytellers might not call themselves storytellers at all. But from litigating in the courtroom to crafting
Duration: 00:15:24
Shownotes: Wisdom from the witness stand to the newsstand.The best storytellers might not call themselves storytellers at all. But from litigating in the courtroom to crafting
newspaper cartoons, these experts know how to weave narratives that resonate.In part one of this special two-part series, host Matt Abrahams explores the foundations of effective storytelling with tech litigator Neel Chatterjee and syndicated cartoonist Hilary Price. Chatterjee, drawing parallels to stand-up comedy, emphasizes the critical importance of those first few lines: "We have to figure out the two to three-line statement on 'this is a case about'..." Meanwhile, Price reveals the power of restraint in storytelling. "You want to simplify and amplify," she says. "I only want to put the elements that are important. Never spoon-feed your reader."In this episode of Think Fast, Talk Smart, nontraditional storytelling masters share their approach to structure, framing, and audience engagement, revealing insights that we can all use to transform our communication — whether in convincing a jury, crafting the perfect punchline, or sharing stories in everyday life.Episode Reference Links:Neel ChatterjeeHilary PriceEp.168 How Story Can Change Everything in Your CareerEp.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners Engaged Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:08) - Structure in Storytelling (05:48) - The Premise and Promise (06:47) - Being Concise in Storytelling (10:43) - Visuals in Storytelling (13:46) - Conclusion
169. Don't Be a ZQ: Make Your Conversations Count with full transcript and summary
Update: 2024-11-19
Duration: 00:24:26
Shownotes: What makes a great conversation?“Many of us dread small talk,” says Harvard Business School professor and author Alison Wood Brooks. Yet she believes these
Duration: 00:24:26
Shownotes: What makes a great conversation?“Many of us dread small talk,” says Harvard Business School professor and author Alison Wood Brooks. Yet she believes these
everyday exchanges are the gateway to deeper connection and opportunity. An expert in the science of conversation, Wood Brooks, teaches a popular course titled Talk and has spent years researching what makes a great conversation. "Big things often start with small talk," she notes. "It’s not about avoiding it; it’s about knowing how to use it to uncover something meaningful."In this LinkedIn Live episode of Think Fast, Talk Smart, Wood Brooks joins host Matt Abrahams to share a practical framework for mastering small talk and making it enjoyable, even for those who loathe it. Drawing from her "topic pyramid" approach, Wood Brooks breaks down how to elevate a conversation from mundane chitchat to something memorable. “Think of it as a treasure hunt,” she suggests. “Small talk is where you start looking for golden nuggets that can lead to deeper engagement.”Episode Reference Links:Alison Wood Brooks Alison's Book: TalkEp.73 Listen Up: Why It’s Better to Be Interested than Interesting Ep.89 Listen, Listen, Listen: How to Build Deep Connections Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:46) - What Makes a Good Conversation? (04:05) - The Topic Pyramid (06:46) - Preparation for Small Talk (09:02) - Remembering Conversation Details (10:40) - Asking Too Many Questions (12:33) - Conversation Goals and Contexts (16:27) - Virtual vs In-Person Conversations (18:16) - The Importance of Listening (22:10) - Think Fast Talk Smart Premium (23:28) - Conclusion
Launching: Think Fast Talk Smart Premium with full transcript and summary
Update: 2024-11-14
Duration: 00:02:33
Shownotes: Introducing our new Premium membership, designed to enhance communication and career skills with expanded content and tools. Enjoy early access to live events, AMAs (Ask
Duration: 00:02:33
Shownotes: Introducing our new Premium membership, designed to enhance communication and career skills with expanded content and tools. Enjoy early access to live events, AMAs (Ask
Matt Anything), eQuips—Essential Quick Insight Playlists—Extended Deep Thinks episodes, and the AI Chat Matt tool.The focus is on building a global community where members can connect, share insights, and receive feedback. A portion of membership fees will support charities dedicated to developing communication skills worldwide. Register before November 21st to receive a 25% discount and join the exclusive Founders Club.Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn
168. How Story Can Change Everything in Your Career with full transcript and summary
Update: 2024-11-12
Duration: 00:24:06
Shownotes: Make your message memorable.“Immediately forgettable” — that’s how Matthew Dicks describes most of the business communication that he encounters. If you want to be remembered,
Duration: 00:24:06
Shownotes: Make your message memorable.“Immediately forgettable” — that’s how Matthew Dicks describes most of the business communication that he encounters. If you want to be remembered,
he says, it’s time to tell stories.A veteran elementary school teacher, storytelling coach, and best-selling author, Dicks knows how the right narrative can transform mundane messages into stories that stick. In his book, Storyworthy: Engage, Teach, Persuade, and Change Your Life through the Power of Storytelling, he explores how to capture and hold an audience’s attention, which is particularly critical for business leaders. "When we tell a story about a product or service, the people we work with, our company, we become memorable and interesting and entertaining in a way that doesn't happen very often in business," he says.In this episode of Think Fast, Talk Smart, Dicks and host Matt Abrahams discuss practical techniques for crafting compelling narratives, from setting a scene to creating suspense. “Don’t build a building. Don’t buy a machine,” he says. Becoming a better storyteller is one of the most effective ways to level up. “It’s a crazy thing for businesses,” he says.Episode Reference Links:Matthew DicksMatthew’s Book: Storyworthy Ep.50 Telling Good Stories: How to Use the Elements of Narrative to Keep Listeners EngagedEp.47 Quick Thinks: How to Use Storytelling to Be a Better Founder Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:24) - Why Storytelling Matters in Business (03:00) - The Essence of a Good Story (05:01) - Become a Better Storyteller (06:41) - Using Suspense in Stories (08:47) - Suspense in Business Communication (10:49) - Structuring Stories Like Scenes (12:58) - Relating Stories to Life (15:25) - Homework for Life (18:05) - Storytelling Delivery (19:12) - The Final Three Questions (23:17) - Conclusion
167. Hollywood Lessons For Successful Communication with full transcript and summary
Update: 2024-11-05
Duration: 00:23:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailBeyond the Big Screen.Every business meeting, product launch, or marketing communication has
Duration: 00:23:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailBeyond the Big Screen.Every business meeting, product launch, or marketing communication has
something in common with your favorite movie: they all succeed or fail based on their ability to make you feel something. Just ask Jeff Small, CEO of Amblin Partners."Good stories win," says Small, who leads one of the world's most renowned independent film and television companies alongside Steven Spielberg. As both a business leader and storytelling expert, Small knows that successful communication is built on person-to-person connection through the power of story. "Whatever walk of life you're in, you have to be able to tell a story to connect with people, to get across the message that you're trying to get across."In this episode of Think Fast, Talk Smart, Small joins host Matt Abrahams to share insights from his experience at the intersection of creativity and commerce, unpacking how effective storytelling can transform your communication, whether leading teams through industry disruption, resolving conflicts at work and at home, or creating films to inspire audiences for generations to come.Episode Reference Links:Jeff SmallEp.153 Listen Up, Leaders: A Record-Setting Coach’s Guide to CommunicationEp.35 Leading From The Hot Seat: How To Communicate Under PressureConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:22) - What Makes a Good Story? (03:15) - Bringing Emotion into Communication (03:51) - Storytelling Across Professions (05:55) - Crafting an Effective Story (07:41) - Uniqueness in Storytelling (08:44) - Balancing Creativity and Business (10:13) - Managing Conflict with Connection (12:02) - Screen Time and Family (13:42) - Navigating Industry Change (16:02) - The Final Three Questions (22:27) - Conclusion
166. Why Relying on Talent Alone Will Fail You with full transcript and summary
Update: 2024-10-29
Duration: 00:20:14
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy practice is the key to success.If there’s anyone who knows about
Duration: 00:20:14
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy practice is the key to success.If there’s anyone who knows about
performing under pressure, it’s former NFL quarterback Andrew Luck. Whether playing in front of thousands or presenting to ten, his key to success is practice."There's a romantic notion that you rise to the occasion," says Luck, a Stanford graduate and four-time Pro Bowl selection. "But I think you settle to the level of your training. We practiced those high-pressure situations all the time.” From calling critical game-winning plays to navigating communication off the field, our performance in high-stakes situations, Luck maintains, is determined by our level of preparation.In this episode of Think Fast, Talk Smart, Luck and host Matt Abrahams explore how deliberate practice can help us hone our performance across all domains of our lives. From managing high-pressure situations to building psychological safety in homes and workplaces, Luck shares insights gained from both sides of the field — as a player and now as a coach.Episode Reference Links:Andrew LuckEp.153 Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:18) - Communication in High-Stress Situations (04:28) - Staying Calm Under Pressure (06:58) - Earning Leadership Through Respect (08:21) - Overcoming Conflict Aversion (09:28) - Decision to Retire from the NFL (11:35) - Returning to Education (13:13) - Life Lessons Through Coaching (15:34) - The Final Three Questions (18:42) - Conclusion
165. Building Your Personal Brand Makes a Promise: Are You Keeping It? with full transcript and summary
Update: 2024-10-22
Duration: 00:23:08
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailCreate more meaningful communication by defining your audience. Before you even think
Duration: 00:23:08
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailCreate more meaningful communication by defining your audience. Before you even think
about communicating a message, defining a brand, or developing a strategy, Seth Godin says you have to ask these questions: “Who’s it for? What’s it for? And what’s the change [you] seek to make?”As a best-selling author, entrepreneur, and marketing expert, Godin understands that effective communication rests on purpose and intent. “Branding is not logoing,” he says, but a “promise” that an individual or company makes about who they are and what others can expect of them. By intentionally defining who we are and who our audience is, Godin argues we can create more meaningful connections and drive real change.In this episode of Think Fast, Talk Smart, Godin and host Matt Abrahams explore how we can be more deliberate in our communication, using storytelling, clarity of messaging, and defining the impact we want to make on our audience and the world.Episode Reference Links:Seth GodinSeth’s Books: This Is Strategy / This Is MarketingEp.64 Best of: Techniques for Managing Your ReputationEp.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You Want Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:00) - Defining Branding and Marketing (03:41) - The Role of Status in Podcast Growth (05:50) - Storytelling as a Powerful Tool (07:30) - The Smallest Viable Audience (09:03) - Clarity in Messaging (11:20) - Strategy Defined (14:43) - Developing Effective Strategies (17:19) - The Final Three Questions (21:26) - Conclusion
164. Best of: Using "Pre-suasion" to Influence Others with full transcript and summary
Update: 2024-10-16
Duration: 00:29:41
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailThe inner workings of social influence and persuasion.Want to change someone’s mind?
Duration: 00:29:41
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailThe inner workings of social influence and persuasion.Want to change someone’s mind?
First, explains Robert Cialdini, you have to change their framing.For Cialdini, the Regent's Professor Emeritus of Psychology and Marketing at Arizona State University, persuasion begins before we even deliver our pitch or presentation. Through what he calls “Pre-suasion,” communicators can prime audiences to receive messages in a specific way, simply by drawing their attention in specific directions. “It involves focusing people on—putting them in mind of—those motivators before they encounter [them] in the communicator’s message,” Cialdini says, “bringing people’s focus of attention onto something that is nested in the message…before that message is delivered, so they have been readied for the concept.”In this episode, Matt Abrahams and Cialdini talk about the motivating power of FOMO, getting better advice from others, and how your next wine purchase could be influenced by what music is playing in the shop.Episode Reference Links:Robert CialdiniRobert's books: Influence / Pre-SuasionEp.11 The Science of Influence: How to Persuade Others And Hold Their AttentionEp.142 Power and Persuasion: Live Insights from Stanford Experts Original Episode: Ep.76 Change My Mind: Using “Pre-suasion” to Influence Others Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (03:05) - Persuasion and Pre-suasion (06:26) - Priming and Framing in Pre-suasion (09:07) - Understanding Scarcity (11:57) - The Unity Principle (15:13) - Social Proof and Influence (20:33) - The Role of Language in Persuasion (23:32) - The Final Three Questions (27:58) - Conclusion
163. Is Your Audience Ignoring You? How Authenticity Creates Connection with full transcript and summary
Update: 2024-10-08
Duration: 00:20:15
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailHow acceptance and authenticity can transform all of our interactions.What’s the key
Duration: 00:20:15
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailHow acceptance and authenticity can transform all of our interactions.What’s the key
to experiencing deeper connection in our communication? According to Alan Alda, it starts with acceptance — of others and ourselves."Connecting, communicating, and clarity," Alda explains, "they're all based on hearing what the other person is really saying; letting the person be real; accepting them.” As an acclaimed actor, writer, director, and author of If I Understood You, Would I Have This Look on My Face?, Alda has spent much of his career exploring how acceptance enables us to be our authentic selves, leading to better communication and truer connection. “There’s nothing more engaging than the real you,” he says.Also the founder of the Alan Alda Center for Communicating Science at Stony Brook University, Alda strives to help scientists and health professionals communicate more effectively with the public. “Science can't do its work unless it gets funded. And it can't get funded if people don't understand what the scientists are trying to do,” he says.In this episode of Think Fast, Talk Smart, Alda and host Matt Abrahams discuss how acceptance and authenticity can transform all of our interactions, from complicated science conversations to everyday communication.Episode Reference Links:Alan AldaAlan’s Book: If I Understood You, Would I have This Look on My Face? Alan Alda Center for Communicating Science Ep.82 It’s Not About You: Why Effective Communicators Put Others First Ep.114 Communication Means Paying Attention: The Four Pillars of Active Listening Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:08) - Motivation for Communication (04:08) - Avoiding Communication Pitfalls (06:24) - The Role of Clarity and Vividness (07:31) - Reflection in Communication (08:21) - Connection in Conversations (09:36) - Reframing Communication Anxiety (11:16) - Asking Meaningful Questions (12:11) - Matt’s Communication Journey (13:58) - The Art of Storytelling (16:25) - The Final Three Questions (18:32) - Conclusion
162. Unlock Career Opportunities: How to Make the Right Moves with full AI transcript and summary
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Update: 2024-10-01
Duration: 00:20:15
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailBeing present in the moment and staying open to whatever unfolds.We all
Duration: 00:20:15
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailBeing present in the moment and staying open to whatever unfolds.We all
want to lead lives and careers full of joy and fulfillment. Maggie Baird certainly has, and the key, she says, is to stay open to new possibilities and “let your passion lead.”Baird is an accomplished actress, improv teacher at the Groundlings Theater, mother to music sensations Billie Eilish and Phineas, and founder of Support and Feed, a nonprofit addressing food equity and the climate crisis. Through it all, she has embodied the improv principle of "Yes, and..." — being present in the moment and staying open to whatever unfolds. “I have done many things,” she says, “but I never approached any of them as a career change. They all came out of new interests and new experiences.”In this episode of Think Fast, Talk Smart, Baird joins host Matt Abrahams to explore the critical role of communication in developing a career, and how improv principles can help us engage, as Baird says, “From a place of open-heartedness, appreciation, [and] collaboration.”Episode Reference Links:Support And FeedEp.118 Maximizing your Personal Brand: Communicating Who You Are to Help Get What You WantEp.1 Speaking Without a Net: How to Master Impromptu CommunicationEp.9 Quick Think: How Being Present-Oriented Improves Communication Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:02) - Career Transitions (02:54) - Teaching and Confidence Through Improv (05:12) - Improv as a Communication Tool (06:54) - Structure and Freedom in Improv (08:46) - Teaching with Empathy (11:43) - Advocacy in the Music Industry (14:27) - Collaboration and Positive Change (17:16) - The Final Three Questions (18:55) - Conclusion
Bonus: How to Manage Speaking Anxiety the Think Faster, Talk Smarter Way with full AI transcript and summary
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Update: 2024-09-26
Duration: 00:21:21
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailGain control over your speaking and excel in your communication.For the first
Duration: 00:21:21
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailGain control over your speaking and excel in your communication.For the first
anniversary of his book Think Faster, Talk Smarter, Matt Abrahams shares strategies from the first chapter, focusing on managing speaking anxiety and improving spontaneous communication. Through personal anecdotes and practical techniques, he explains how to handle unexpected questions, reframe anxiety as excitement, and use mindfulness and breathing exercises to stay calm under pressure. The episode also offers tips for managing physical symptoms of anxiety and staying mentally focused during high-stakes situationsReference Links:Link to buy book in your country: Think Faster, Talk Smarter Ep.48 Speaking Up Without Freaking Out: How to Tackle Communication Anxiety Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (01:46) - The Onion Interview (03:28) - Speaking Up Without Freaking Out (05:56) - The ABCs of Speaking Anxiety (07:10) - Mindfulness Matters (09:28) - Reframe Anxiety as Excitement (10:52) - Cooling Down and Managing Physical Symptoms (14:41) - Taming Negative Thoughts (15:52) - The Power of Repetition (16:30) - Preparing Questions (18:55) - Rationalizing the Odds (19:58) - Conclusion Audio excerpt courtesy of Simon & Schuster Audio from THINK FASTER, TALK SMARTER by Matt Abrahams, read by the author. Copyright 2023 by Matthew Abrahams LLC. Used with permission of Simon & Schuster, Inc.
161. Do Your Homework: Know What to Say by Knowing Who You’re Talking To with full AI transcript and summary
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Update: 2024-09-24
Duration: 00:22:41
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailKnow your audience and tailor the message for them.In high-stakes communication, every
Duration: 00:22:41
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailKnow your audience and tailor the message for them.In high-stakes communication, every
word counts. For Jen Psaki, that means knowing who she’s talking to — so she knows just what to say.As the former White House Press Secretary and current host of Inside with Jen Psaki on MSNBC, Psaki has discovered that communication isn’t about “saying the most words or saying them the loudest,” but about knowing your audience well enough to tailor the message just for them. “You need to think about how you're going to get your audience to listen to you,” she says. “The goal of communicating is to crack the door open so somebody wants to hear more.”In this episode of Think Fast, Talk Smart, Psaki and host Matt Abrahams explore her approach to strategic communication: identifying your audience and using what you know to engage with them and get them to engage with you.Episode Reference Links:Jen Psaki Jen’s Book: Say MoreEp.22 Under Pressure How to Communicate Clearly and Timely During Crisis Website / YouTube Ep.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - Principles of Communication (03:17) - Skills for Effective Listening (04:00) - Engagement and Lowering Barriers (04:59) - Tailoring Communication (06:23) - Preparation and Practice for Confidence (08:16) - The Value of Feedback (11:19) - Handling Difficult Questions (13:47) - High-Stakes Negotiation (16:39) - The Final Three Questions (20:57) - Conclusion
160. Best of: How to Communicate Your Gameplan with full AI transcript and summary
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Update: 2024-09-17
Duration: 00:26:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy organizational strategy can be both top-down and bottom-up.As Professor Jesper Sørensen
Duration: 00:26:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy organizational strategy can be both top-down and bottom-up.As Professor Jesper Sørensen
sees it, a winning strategy is the result of conversations, not commands, and that strategy can be directed from the C-suite, but it doesn’t have to be. “Lots of great strategies are discovered,” he says, “they’re discovered because the leaders were able to listen to their frontline workers or their frontline managers.” A more iterative approach, says Sørensen, helps companies adapt their strategy to an ever-changing landscape.In the latest episode of Think Fast, Talk Smart, Sørensen joins host and lecturer Matt Abrahams to discuss how organizations can use better communication to craft better strategies.Episode Reference Links:Stanford GSB Profile: Jesper B. SørensenSørensen’s Book: Making Great StrategyOriginal Episode: Ep.71 Strategy Success: How to Communicate Your GameplanEp.103 Simple is a Superpower: How to Communicate Any Idea to Any AudienceEp.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their TeamsConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:47) - Defining Strategy (04:30) - Common Misconceptions about Strategy (06:16) - The Concept of a Strategy Argument (08:13) - Strategy as a Communication Tool (12:02) - The Dynamic Nature of Strategy (13:38) - Storytelling in Strategy Communication (16:04) - Propagating Strategy Through Storytelling (18:10) - The Final Three Questions (24:48) - Conclusion
159. Earn Your Audience: You Can’t Lead If No One’s Listening with full AI transcript and summary
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Update: 2024-09-10
Duration: 00:21:17
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhat it takes to develop as a leader.Great leaders and great communicators
Duration: 00:21:17
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhat it takes to develop as a leader.Great leaders and great communicators
aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today."We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.Episode Reference Links:Stanford Biography: John L Hennessy Tina Seelig: WebsiteStanford Profile: Tina Seelig Knight-Hennessy ScholarsLeading Matters PodcastEp.155 Can We Be Candid? How to Communicate Clearly and Directly Website / YouTube Ep.35 Leading From the Hot Seat: Hot to Communicate Under Pressure Website / YouTubeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:16) - The Core of Knight-Hennessy Scholars (03:04) - Knight-Hennessy Scholars Leadership Model (04:43) - Empathy and Humility in Leadership (07:09) - Storytelling in Leadership (08:31) - Challenges in Storytelling (10:05) - Diversity in Leadership (12:29) - Feedback in Leadership Development (13:39) - Aspiring to Big Ideas in Leadership (14:25) - The Leading Matters Podcast (16:19) - The Final Three Questions (19:40) - Conclusion
158. Hope for Cynics: Building Trusting Relationships through Communication with full AI transcript and summary
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Update: 2024-09-03
Duration: 00:27:26
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Acts of trust are the bedrock on which relationships are formed.”There’s a
Duration: 00:27:26
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Acts of trust are the bedrock on which relationships are formed.”There’s a
lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.“Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.Episode Reference Links:Jamil Zaki: WebsiteStanford Profile: Jamil Zaki Jamil’s Lab: Stanford Social Neuroscience Lab Jamil’s Book: Hope for CynicsEp.84 Quick Thinks: How Others Define UsEp. 129 Connect Deeply: How to Communicate So People Feel Seen and HeardConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (02:12) - Defining Trust and Its Importance (03:03) - Building Better Trust (04:33) - Understanding Cynicism (06:56) - The Cynicism Spectrum (09:16) - Fostering Hopeful Skepticism (11:29) - Challenges of Overcoming Cynicism (16:19) - Self-Fulfilling Prophecies (18:40) - The Final Three Questions (25:45) - Conclusion
157. Communicating the Future: Defining Where We Want AI to Take Us with full AI transcript and summary
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Update: 2024-08-27
Duration: 00:24:00
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailArtificial intelligence can now do a lot of things. But if you’re
Duration: 00:24:00
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailArtificial intelligence can now do a lot of things. But if you’re
worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place.Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, The Future of Everything. According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.“If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.Episode Reference Links:Stanford Profile: Russ B. AltmanThe Future of Everything Podcast | Stanford University School of Engineering Ep.109 Simplify! How to Communicate Complex Ideas Simply and Effectively Website / YouTube Ep. 3 When Knowing Too Much Can Hurt Your Communication: How to Make Complex Ideas Accessible Website / YouTubeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedIn
156. Creative Communication: How Our Design Choices Illustrate Our Values with full AI transcript and summary
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Update: 2024-08-20
Duration: 00:26:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailAs a designer, Scott Doorley is interested in how humans create the
Duration: 00:26:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailAs a designer, Scott Doorley is interested in how humans create the
world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want?Doorley is the creative director of the Stanford d.school and co-author of the book, Assembling Tomorrow: A Guide to Designing a Thriving Future. In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?”In this episode of Think Fast, Talk Smart, Doorley and host Matt Abrahams discuss how applying design thinking to communication can help us connect more with each other, better understand the world, and create meaningful change.Episode Reference Links:Stanford d.school Profile: Scott Doorley Stanford d.school Scott’s Book: Assembling TomorrowEp.61 Courage, Belonging, Ambiguity and Data: How to Design Your Communication for SuccessEp.70 Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the BestConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school.(00:01:07) What is Design?The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life.(00:02:16) The Design ProcessThe design process, emphasizing desirability and externalizing ideas to understand them better.(00:03:32) Communication in DesignThe vital role of communication in all aspects of design.(00:05:09) Mistakes in Spatial DesignThe biggest mistake people make when arranging spaces for communication and interaction.(00:06:47) Runaway DesignThe concept of runaway design and its implications in the modern world.(00:09:29) Intangibles and ActionablesThe distinction between actionables and intangibles, and how these concepts can be applied beyond design.(00:12:47) Using Stories in DesignHow storytelling helps envision and communicate future impacts of design.(00:16:20) Emotion in InnovationThe role of emotions in driving innovation, communication, and design.(00:19:03) The Final Three QuestionsScott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication.(00:23:17) Conclusion
155. Can We Be Candid? How to Communicate Clearly and Directly with full AI transcript and summary
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Update: 2024-08-13
Duration: 00:18:52
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailNavigators know the shortest distance between two points is a straight line.
Duration: 00:18:52
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailNavigators know the shortest distance between two points is a straight line.
In charting a course through communication, Susan Rice says the best route is often the most direct.Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.” Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of Tough Love: My Story of the Things Worth Fighting For.But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.”In this episode of Think Fast, Talk Smart, Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with.Episode Reference Links:Stanford Freeman Spogli Institute Profile: Susan E. RiceSusan’s Book: Tough LoveEp.35 Leading from the Hot Seat: How to Communicate Under PressureConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations.(00:00:56) Leadership PrinciplesSusan discusses vision, direction, and the importance of people in leadership.(00:03:10) Giving and Receiving FeedbackImportance of direct communication and the value of constructive feedback.(00:05:01) Negotiation InsightsStrategies for understanding and leveraging positions in negotiations(00:06:50) Enjoyment of NegotiationThe skills and satisfaction involved in successful negotiations.(00:07:59) Standing OutAdvice for those who find themselves different from others in their professional environments.(00:10:33) The Final Three QuestionsSusan shares how she balances family political differences, communicators she admires, and ingredients for successful communication.(00:16:17) Conclusion
154. Best of: Communicating Better as a Leader with full AI transcript and summary
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Update: 2024-08-06
Duration: 00:17:52
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email"In a leadership role, so much more of communication is about connecting
Duration: 00:17:52
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email"In a leadership role, so much more of communication is about connecting
with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." On August 1, 2024, Jonathan D. Levin, the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this Think Fast, Talk Smart episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate."Episode Reference Links:Stanford Profile: Jonathan LevinOriginal Episode: Ep.68 Directive vs. Dialogue: Communicating Better as a Leader Website / YouTube Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business.(00:01:33) Evolution of Communication in LeadershipHow Jon’s communication has evolved over his career.(00:03:30) Best Practices in Leadership CommunicationCommunicating with clarity during times of ambiguity and challenge.(00:06:16) The Future of Communication in BusinessThe role of communication in business leadership and education.(00:07:00) Teaching Capitalism Amid Societal IssuesHow Stanford GSB educates students on capitalism while addressing modern challenges.(00:10:35) Expanding Business EducationThe Stanford GSB’s initiatives to reach and educate a broader audience.(00:13:02) The Final Three QuestionsJohn shares his best communication advice, a communicator he admires and ingredients for successful communication. (00:15:17) Conclusion
153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication with full AI transcript and summary
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Update: 2024-07-30
Duration: 00:28:49
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailTara VanDerveer has more wins than any other coach in NCAA basketball
Duration: 00:28:49
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailTara VanDerveer has more wins than any other coach in NCAA basketball
history. But as she says, motivating and leading teams isn’t about barking orders. Communication, she says, “It starts, number one, with listening.”For VanDerveer, leadership isn’t about a power dynamic, but a collaboration between her and her team. “I can't do it by myself and they can't do it by themselves. But as a team, we can,” she says. From seeking opinions from her assistant coaches to connecting with players about life outside the gym, VanDerveer recognizes that championships are won through communication. “The relationships that you have with your players, the communication that you have with them, will determine your success as a coach,” she says.In this episode of Think Fast, Talk Smart, VanDerveer and host Matt Abrahams explore more communication insights from on and off the court — being clear and concise, giving praise and positive feedback, and letting go of perfectionism.Episode Reference Links:Stanford Cardinal Profile: Website Ep.102 Create Presence: How to Communicate in a Way Others Can Feel Website / YouTube Ep.35 Leading From The Hot Seat: How To Communicate Under Pressure Website / YouTube Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Tara VanDerveer, former Stanford University basketball coach.(00:00:59) Building Trust and OpennessFostering an environment where players feel comfortable being challenged and pushing themselves.(00:01:52) Communicating Under PressureStrategies for speaking clearly and concisely during crucial moments in games.(00:05:24) Motivation and FocusMotivating a team during challenging times and keeping them focused after successes.(00:07:26) The Value of RoutineThe value and impact of routines in practice and performance.(00:09:01) Positive Feedback and PraiseBalancing constructive criticism with positive feedback to foster player growth.(00:10:46) Taking RisksInsights on taking risks in career and coaching strategies.(00:12:56) Dual Role of CoachingThe dual role of a coach in ensuring both athletic and personal growth for players.(00:14:11) Handling Turnover and OnboardingManaging player turnover and integrating new team members.(00:16:39) Managing EmotionsTechniques for staying calm and focused during high-emotion situations.(00:17:55) Handling Mistakes and Staying PositiveMethods for helping players move past mistakes and stay focused.(00:19:35) Equity in SportsAddressing and advocating for equity between women's and men's sports.(00:21:21) Final Three QuestionsTara shares how to accept praise, two communicators she admires, and her recipe for successful communication.(00:26:30) Conclusion
152. Fix Your Communication: Why It’s About Connection Over Perfection with full AI transcript and summary
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Update: 2024-07-23
Duration: 00:37:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of
Duration: 00:37:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of
the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down.Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.”In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry.Episode Reference Links:Fixable Podcast: Website Anne Morriss & Frances Frei: Website Anne Morriss: LinkedIn Frances Frei: HBS ProfileConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss.(00:04:58) Mission of Spontaneous Speaking Matt discusses his focus on helping people communicate more effectively in unplanned situations.(00:07:10) Audience Centered Communication The importance of focusing on the audience to reduce anxiety and improve communication.(00:09:51) Connection Over Perfection Prioritizing connection over perfection in communication.(00:11:00) Benefits of Effective Communication The benefits of improving spontaneous speaking skills.(00:12:17) Building a Communication Infrastructure An outline of helping organizations create supportive communication environments.(00:13:33) Six Steps to Better Communication A six-step process to improve spontaneous communication, covering mindset and messaging.(00:16:55) Managing Communication Anxiety Strategies for managing anxiety in high-stakes communication situations.(00:21:00) Handling Blanking Out How to handle and recover from blanking out during a speech or presentation.(00:25:21) Real-Life Experience A recent experience of underestimating time during a keynote and how the situation was managed.(00:27:44) The Value of Preparation The importance of preparation in both spontaneous and planned communication.(00:28:43) AMP and Building ConfidenceThree immediate strategies for reducing anxiety right before speaking.(00:31:53) Conclusion
151. Get Hired: How the Right Communication Can Advance Your Career with full AI transcript and summary
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Update: 2024-07-16
Duration: 00:28:50
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether winning over a hiring manager or winning new business, career success
Duration: 00:28:50
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether winning over a hiring manager or winning new business, career success
often hinges on how we communicate. That’s why Andrew Seaman is on a mission to help people find the words that work — to get work.Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the Get Hired podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.”In this episode of Think Fast, Talk Smart, Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired.Episode Reference Links:Andrew SeamanAndrew’s Podcast: Get HiredEp.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can BeEp.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in CommunicationConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn.(00:00:57) Importance of Online PresenceThe significance of maintaining an online presence and tips on optimizing LinkedIn profiles.(00:01:52) Posting on LinkedInThe frequency and type of posts on LinkedIn, balancing professional and personal content.(00:03:41) Commenting vs. PostingAdvice on adding value through comments and engaging with posts.(00:05:12) Interview PresenceThe importance of presence in interviews, sharing examples of making good and bad impressions.(00:06:59) Recovering from Bad ImpressionsThe challenges and possibilities of recovering from a poor first impression in an interview setting.(00:07:48) Interviewing from the Interviewer's PerspectiveTips for hiring managers on how to conduct effective interviews and evaluate candidates.(00:10:25) Challenging Interview QuestionsThe appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness.(00:11:44) Best Practices for IntervieweesStrategies for interviewees to prepare and effectively answer questions, using the ADD method.(00:13:58) Handling Spontaneity in InterviewsPreparing for interviews when time is limited and the importance of flexibility and adaptability.(00:17:17) Following Up After InterviewsBest practices for following up after an interview to leave a positive impression.(00:19:43) Broader Career AdviceLeveraging online communities and tools for career growth, emphasizing networking.(00:22:14) The Final Three QuestionsAndrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication.(00:25:31) Conclusion (00:00) - Introduction (02:06) - Importance of Online Presence (03:01) - Posting on LinkedIn (04:50) - Commenting vs. Posting (06:21) - Interview Presence (08:08) - Recovering from Bad Impressions (08:57) - Interviewing from the Interviewer's Perspective (11:34) - Challenging Interview Questions (12:53) - Best Practices for Interviewees (15:07) - Handling Spontaneity in Interviews (18:26) - Following Up After Interviews (20:52) - Broader Career Advice (23:23) - The Final Three Questions (26:40) - Conclusion
150. Communication Tips from the Classroom and Around the World with full AI transcript and summary
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Update: 2024-07-09
Duration: 00:22:47
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailSometimes, what’s communicated to us can have a big impact on how
Duration: 00:22:47
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailSometimes, what’s communicated to us can have a big impact on how
we communicate to others. This episode explores some of the best communication advice — from experts and Think Fast, Talk Smart listeners around the world.As teachers of Strategic Communication, lecturers Shawon Jackson and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast.Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart.Episode Reference Links:Stanford Profile: Shawon Jackson Shawon’s Educational Program: Vocal JusticeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) Introduction Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart.(00:01:25) The Role of Effective TransitionsThe importance of transitions in communication, and an outline of four key types.(00:04:11) Techniques for Using SlidesAdvice on creating effective presentation slides, emphasizing story first and less is more.(00:07:23) Listener Advice: Knowing Your AudienceListeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience.(00:08:34) Techniques for Understanding Your AudiencePractical techniques for understanding your audience(00:10:49) Listener Advice: The Power of SilenceListener Ashita Tenki shares advice on the power of silence in communication.(00:11:22) Practicing Silence in CommunicationThe benefits of holding silence and techniques for making it more comfortable.(00:12:45) Addressing Communication Pet PeevesShawon and Matt share communication pet peeves, and discuss best practices.(00:16:07) Listener Advice on the Importance of ListeningListener Digant Dave highlights listening as a critical communication tool.(00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19]The importance of listening for both content and emotional context in communication.(00:19:39) Conclusion
149. Best of: How to Take Risks in Your Communication, Relationships, and Career with full AI transcript and summary
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Update: 2024-07-02
Duration: 00:28:22
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“What people regret over time are things they didn’t do. They didn’t
Duration: 00:28:22
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“What people regret over time are things they didn’t do. They didn’t
take that trip, they didn’t ask that person out on a date. They didn’t start that business,” says former political speechwriter and author Dan Pink. “I think it’s because we are slightly over-indexed on risk. We overstate the risk in many circumstances.”In this episode of Think Fast, Talk Smart, strategic communications lecturer Matt Abrahams sits down with Pink to hear how we can take more risks and how leaders can inspire others by focusing on the why instead of the how. “There’s almost incontrovertible evidence that a sense of purpose is the most cost-effective performance enhancer that organizations have,” Pink says.Episode Reference Links:Dan Pink: WebsiteBooks: The Power of Regret, DriveOriginal Episode: Ep.92 No Regrets: How to Take Risks in Your Communication, Relationships, and CareerEp.103 Simple Is a Superpower: How to Communicate Any Idea to Any AudienceEp.80 Magic Words: Change What You Say to Inspire and Influence OthersConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Dan Pink, a NYT bestselling author and former political speechwriter.(00:01:17) Lessons from Political SpeechwritingInsights from Dan’s experience as a political speechwriter.(00:03:58) Speak Like a HumanThe necessity of authentic communication and the power of speaking naturally and directly.(00:07:57) The Role of Immediacy in CommunicationHow immediacy can enhance connection and engagement in communication.(00:09:24) Problem Finding vs. Problem-SolvingThe value of identifying hidden problems in persuasive communication and sales.(00:11:21) Understanding and Harnessing PurposeHow purpose enhances motivation and performance in work and life.(00:15:11) Communication, Risk, and RegretThe impact of perceived versus actual risk in communication and decision-making.(00:20:16) Timing and Breaks for Enhanced PerformanceOptimizing performance through strategic timing and the importance of taking breaks.(00:22:41) The Final Three QuestionDan shares communication advice, a communicator he admires, and three ingredients for successful communication.(00:25:39) Conclusion
148. Conviction and Compassion: How to Have Hard Conversations with full AI transcript and summary
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Update: 2024-06-25
Duration: 00:29:01
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIn our personal and professional lives, some conversations are harder than others.
Duration: 00:29:01
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIn our personal and professional lives, some conversations are harder than others.
To navigate the difficulties of discussing what matters most, Professor Irv Grousbeck says we need the right balance of conviction and compassion.At both Stanford Graduate School of Business and Stanford School of Medicine, Grousbeck teaches courses on managing difficult conversations. He equips students with skills to be direct while being respectful, to be strong while being warm, and to resist any urge to beat around the bush. "Directness, with respect, is essential,” he says. "So many of our students feel that if you're direct with someone, somehow that's harsh. The art of good conversation management, I think, does involve directness and respect at the same time."In this episode of Think Fast, Talk Smart, Grousbeck and host Matt Abrahams explore practical tips and strategies for navigating difficult conversations, from the importance of listening and pausing, to the value of rehearsing your words in advance.Episode Reference Links:Stanford Profile: H. Irving GrousbeckIrv’s Book: New Business Ventures and the Entrepreneur Center for Entrepreneurial Studies | Stanford Graduate School of BusinessConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Irv Grousbeck, lecturer at Stanford GSB, and co-founder and co-director of the GSB Center for Entrepreneurial Studies.(00:01:04) Ingredients for Entrepreneurial SuccessThe importance of being an opportunity finder and getting comfortable with the domain you are in.(00:02:38) Myths About EntrepreneurshipDispelling common myths about entrepreneurs.(00:03:30) Can Entrepreneurs Be Made?The potential for anyone to become an entrepreneur through hard work and exposure.(00:04:07) Challenges in CommunicationThe most difficult communication challenges students face and tips to handle these situations.(00:06:19) Imposter SyndromeDealing with imposter syndrome and advice on how to handle and overcome it.(00:07:38) Managing Difficult ConversationsManage challenging communication by starting conversations effectively and using collaborative language.(00:10:15) Role-Playing ScenarioA role-playing exercise to demonstrate how to handle a challenging conversation.(00:17:37) The Value of ListeningThe importance of listening in crucial conversations and advice on how to listen more effectively.(00:18:58) Career AdviceAdvice on career planning, emphasizing the importance of context and strategic thinking.(00:21:57) The Final Three QuestionsIrv shares what he has learned from his students, a communicator he admires, and the key ingredients for successful communication.(00:26:02) Conclusion
147. Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be with full AI transcript and summary
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Update: 2024-06-18
Duration: 00:25:40
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailInnovation and disruption aren’t just for organizations. According to Whitney Johnson, we
Duration: 00:25:40
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailInnovation and disruption aren’t just for organizations. According to Whitney Johnson, we
can find new possibilities for personal and professional growth — by disrupting ourselves.As an executive coach, author, and podcaster, Johnson teaches people how to level up their lives and careers through the power of personal disruption. Her book, Disrupt Yourself: Putting the Power of Disruptive Innovation to Work, reveals how shaking things up enables us to break free of the constraints we might not even know we’re imposing on ourselves. “Personal disruption [is] a process of deliberate self-innovation; a decision to step back from who you are to slingshot into who you can be,” she explains.In this Think Fast, Talk Smart episode with host Matt Abrahams, Johnson offers strategies for tailoring messages to different audiences, reveals the key ingredients for successful communication, and explains how disrupting yourself can open new doors and help you reach your full potential.Episode Reference Links:Whitney Johnson: Website Whitney’s Books: Website Whitney’s Podcast: Disrupt Yourself Podcast Lindsay McMahon’s Podcast: All Ears English Podcast Clayton Christensen’s Book: The Innovator's DilemmaEp.118 Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You WantEp.138 Speak Your Truth: Why Authenticity Leads to Better CommunicationConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces Whitney Johnson, keynote speaker and executive coach.(00:01:25) The Concept of DisruptionThe definition of disruption, and the benefits of personal disruption and self-innovation.(00:02:48) Identifying and Leveraging Distinctive StrengthsHow to identify distinctive strengths through observing frustrations, listening to compliments, and valuing inherent skills.(00:06:11) The S Curve of LearningThe S curve model, its stages, and how it relates to personal and organizational growth.(00:11:56) Tenacity and Tolerance in Personal DisruptionThe importance of tenacity, and the ability to tolerate ambiguity and failure during the disruptive process.(00:13:35) Encouraging Disruptive Ideas in OrganizationsStrategies for leaders to foster a culture that encourages disruptive ideas and constructive dialogue within teams.(00:17:00) The Final Three QuestionsWhitney shares how she tailors her communication for varying audiences, a communicator she admires, and her recipe for successful communication.(00:22:30) Conclusion
146. Stress Resets: How to Change Your Internal Dialogue to Communicate Better with full AI transcript and summary
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Update: 2024-06-11
Duration: 00:20:43
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailStress can get in the way of our communication with others. To
Duration: 00:20:43
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailStress can get in the way of our communication with others. To
manage our stress, psychologist Jenny Taitz says, we first need to adjust the conversations that we have with ourselves.Taitz is an assistant clinical professor in psychiatry at the University of California, Los Angeles, and the author of several books, including Stress Resets: How to Soothe Your Body and Mind in Minutes. According to her, much of the stress we experience is self-created through negative thought patterns and harsh self-criticism. “We're doing this to ourselves all the time,” she says. But as we become aware of these unhelpful mental loops, Taitz’ “resets” can help us disrupt them and reframe self-talk in more productive waysIn addition to changing our self-talk, Taitz offers tools for refreshing our communication with others. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams explore her G.I.V.E. framework — how being gentle, interested, validating, and easy-mannered equips us for more positive conversations with ourselves and othersEpisode Reference Links:Jenny Taitz: Website Jenny’s Book: Stress Resets Communicator Jenny admires: Sharon Salzberg Ep.69 Feeling Nervous? How Anxiety Can Fuel Better CommunicationEp.122 How To Be More Confident and Calm in Your Communication: Managing the "ABC’s" of Communication Anxiety Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Jenny Taitz, a clinical psychologist and an assistant clinical professor in psychiatry at UCLA.(00:00:51) Understanding the Stress CycleExplanation of the stress cycle, highlighting common mistakes in stress management.(00:02:38) Practical Tips for Managing StressAdvice on resetting the mind, body, and behavior to manage stress more effectively.(00:05:50) Addressing Overthinking and RuminationTechniques for reducing overthinking and rumination, and recognizing and redirecting unproductive thought patterns.(00:08:45) Swapping "Why" for "How"Benefits of changing one's internal dialogue from "why" to "how" questions, facilitating a more proactive and less stressful mindset.(00:10:56) Communicating EmpathyIntroduction to the GIVE acronym, a method to help improve empathetic communication.(00:12:58) The Final Three QuestionsJenny shares her personal methods for managing stress, a communicator she admires, and three ingredients for successful communication.(00:17:33) Conclusion
145. Best of: The Art of Negotiation, How to Get More of What You Want with full AI transcript and summary
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Update: 2024-06-04
Duration: 00:16:56
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether we realize it or not, we negotiate everyday. But when we
Duration: 00:16:56
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether we realize it or not, we negotiate everyday. But when we
approach these situations as a win-or-lose battle, we’re already showing resistance, and setting ourselves up for difficulty. But what if you reframed the whole idea, to think of a negotiation not as a fight, but as a problem-solving exercise involving emotions?In this episode of Think Fast, Talk Smart, Matt Abrahams speaks with Stanford GSB Professor Emeritus Margaret Neale about what she has learned in her decades of researching negotiation and the steps that lead to more collaborative problem-solving. Listen as Neale shares tips on how to approach negotiations with intention, and what strategies can help us more easily communicate our wants and needs. She is the coauthor of Getting (More of) What You Want: How the Secrets of Economics and Psychology Can Help You Negotiate Anything, in Business and in Life.Episode Reference Links:Stanford Profile: Margaret Ann Neale Maggie’s Book: Getting (More of) What You WantOriginal Episode: Ep.15 The Art of Negotiation: How to Get More of What You WantConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Maggie Neale, the Adams Distinguished Professor of Management Emerita at Stanford GSB(00:01:22) Definition of NegotiationNegotiation as collaborative problem-solving, emphasizing mutual benefit over adversarial tactics(00:04:28) Planning and PreparationStrategies for preparing for negotiations, including understanding alternatives and setting a reservation price.(00:08:41) Structuring Negotiation MessagesStructuring negotiation messages, including the concept of chunking multiple issues together.(00:10:17) Role of Emotion in Negotiation How different emotions influence thinking and the importance of managing emotions in negotiation.(00:11:31) Best Communication AdviceMaggie shares her best communication advice, a communicator she admires, and ingredients for successful communication.(00:14:34) Conclusion
144. Communicating Through Conflict: How to Get Along with Anyone with full AI transcript and summary
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Update: 2024-05-28
Duration: 00:22:51
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailMany of us would rank getting along with colleagues as an important
Duration: 00:22:51
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailMany of us would rank getting along with colleagues as an important
aspect of work, but, as Amy Gallo explains, relationships devoid of disagreement can actually be less productive. “While our natural human instinct is to avoid conflict, I believe that conflicts are not only an inevitable part of interacting with other humans, but they're a necessary part.”Gallo is a workplace expert, host of HBR’s Women at Work podcast, and the author of Getting Along: How to Work With Anyone. Across her work, Gallo touts that the key to transforming conflicts into something productive is to understand its root cause and learn how to reframe them. “Even at the base of those unhealthy conflicts or those unproductive conflicts is something that needs to be resolved,” she says. In her conversation with host and strategic communications lecturer Matt Abrahams, Gallo provides useful frameworks and new concepts on how we can approach conflicts at work. Episode Reference Links:Amy Gallo: Website Amy Gallo’s Books: Website Amy Gallo’s Podcast: Women at WorkEp.132 Lean Into Failure: How to Make Mistakes That WorkConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Amy Gallo, a workplace expert on communication and conflict.(00:01:00) The Role of Conflict in the WorkplaceThe benefits of conflict in professional settings and why not having enough conflict can be detrimental.(00:02:26) Facilitating Effective ConflictStrategies for creating productive conflict and the importance of normalizing conflict.(00:04:45) Frameworks for Navigating Unhealthy ConflictDetailed framework for addressing and transforming unhealthy conflicts into productive discussions.(00:11:56) The Power of Workplace FriendshipsHow workplace friendships can enhance job performance and personal satisfaction.(00:14:01) Balancing Friendships and Professional BoundariesAdvice on maintaining effective relationships without compromising professional integrity or favoritism.(00:16:53) The Final Three QuestionsAmy shares a conflict she handled effectively, a communicator she admires, and her recipe for successful communication.(00:20:01) Conclusion
143. Adopting a VC Mindset: How to Achieve More by Thinking, and Communicating, Like a Venture Capitalist with full AI transcript and summary
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Update: 2024-05-21
Duration: 00:21:34
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIn choosing who to date, what job to pursue, or how to
Duration: 00:21:34
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIn choosing who to date, what job to pursue, or how to
invest our money, most people are just looking for a reason to move forward. But according to Professor Ilya Strebulaev, we should be looking for something else: a reason to bail."The smartest venture capitalists ask a very different question from what most of us ask," says Strebulaev. Instead of asking “‘Why should we invest?’, venture capitalists approach every new opportunity with [the] question: Why should we not proceed?” This contrarian mindset is at the heart of Strebulaev's new book The Venture Mindset, which reveals how the strategies of top VCs can help anyone make sharper decisions. In this episode of Think Fast, Talk Smart, Strebulaev joins host Matt Abrahams to discuss how the venture mindset can help anyone — investor or not — weigh alternatives, make decisions, and move forward without looking back.Episode Reference Links:Ilya Strebulaev: Website Stanford Profile: WebsiteIlya’s Book: The Venture Mindset Venture Capital InitiativeArticle Ilya & Alex Dang wrote: 3 Things VCs Do That Can Help You Land Your Dream Job After Getting Laid Off Ilya’s co-teacher for his Venture Capital class: Brian Jacobs Ep.41 Speak Like a Founder: How Successful Entrepreneurs Communicate to Their TeamsEp.56 Lean Messaging: How Simple Messages Really StickConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Ilya Strebulaev, founder of the GSB's Venture Capital Initiative and professor at Stanford Graduate School of Business.(00:00:53) The Venture MindsetInsights into the venture mindset as a new mental model for making smarter, quicker decisions.(00:02:22) Embracing FailureHow venture capitalists embrace and learn from failure to achieve success.(00:05:21) Decision-Making in Venture CapitalA unique approach to decision making based on what successful venture capitalists do.(00:07:34) Applying Venture Principles in Personal and Professional LifeVenture mindset principles that can help individuals in job transitions and personal growth.(00:10:05) Lessons from Teaching Venture CapitalIlya outlines key takeaways he hopes his students learn from his class, including thinking differently and networking effectively.(00:13:25) Passionate CommunicationUsing descriptive language to engage others, including mixing familiar terms with unique ones to enhance communication about passions(00:15:29) The Final Three QuestionsIlya shares how he has grown from writing his book, a communicator he admires, and three ingredients for successful communication.(00:18:59) Conclusion
142. Power and Persuasion: Live Insights from Stanford Experts with full AI transcript and summary
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Update: 2024-05-14
Duration: 00:35:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailA special live edition from the Me2We event at Stanford, where strategic
Duration: 00:35:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailA special live edition from the Me2We event at Stanford, where strategic
communications expert and podcast host Matt Abrahams joins four distinguished faculty members from Stanford Graduate School of Business:Michelle Gelfand explores the dynamics of cross-cultural organizational behavior.Brian Lowery discusses the societal implications of racial perceptions.Deborah Gruenfeld reveals insights into power dynamics and personal presence.Zakary Tormala delves into the nuances of persuasive language.Episode Reference Links:Michelle Gelfand: WebsiteMichelle Gelfand Stanford Profile: Website Michelle Gelfand’s Book: Rule Makers, Rule Breakers: How Tight and Loose Cultures Wire Our World Michelle Gelfand's Tight-Loose QuizBrian Lowery: Website Brian Lowery’s Stanford Profile: Website Brian Lowery’s Book: Selfless: The Social Creation of "You" Brian Lowery’s Podcast: Know What You See Deborah Gruenfeld’s Stanford Profile: Website Deborah Gruenfeld’s Book: Acting With Power: Why We Are More Powerful Than We Believe Zak Tormala’s Stanford Profile: Website Ep.67 What is Normal? How Culture Affects Communication Styles YouTube / Website Ep.84 Quick Thinks: How Others Define Us YouTube / Website Ep.11 The Science of Influence: How to Persuade Others and Hold Their Attention YouTube / Website Ep.12 It’s Not What You Say It’s How You Say It: How to Communicate Power Youtube / WebsiteConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionProducer Jenny Luna and host Matt Abrahams introduce a live episode featuring four Stanford GSB faculty members.(00:01:40) Navigating Conflicts and Negotiations in Diverse SettingsMichelle Gelfand discusses managing conflicts and negotiations in broader societal and cultural contexts.(00:04:51) Understanding and Managing DiversityBrian Lowery introduces the Stanford Institute on Race and outlines strategies for leaders to foster inclusivity and manage diverse workforces.(00:07:57) Dynamics of Power and InfluenceDeborah Gruenfeld shares the implications of power dynamics and how they shift from virtual to in-person interactions.(00:14:04) Persuasion and Effective CommunicationZakary Tormala gives insight into the use of pronouns in persuasive communication and the impact of language in shaping audience engagement.(00:18:44) Acting with Power in InteractionsDeborah Gruenfeld discusses her ongoing research on how power dynamics influence investor decisions in startup teams.(00:20:47) The Pursuit of MeaningfulnessBrian Lowery talks about his current focus on what makes life meaningful.(00:24:14) Cultural Tightness and LoosenessMichelle Gelfand explains her research on how cultures manage norms and rules, and the concept of "tight" and "loose" cultures.(00:28:52) Persuasive CommunicationZakary Tormala shares insights from his latest research on framing effects in communication.(00:32:13) Participant ReflectionsA Stanford LEAD participant shares experiences from Brian Lowery's class, emphasizing the importance of perspective-taking and trust in leadership.(00:33:15) Conclusion
141. An Invitation for Innovation: Why Creativity Is Found, Not Forced with full AI transcript and summary
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Update: 2024-05-07
Duration: 00:22:35
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailSo you want to lead your team toward innovation. Does that require
Duration: 00:22:35
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailSo you want to lead your team toward innovation. Does that require
that you know where you’re going? Not according to Linda Hill.Hill is a professor of business administration at Harvard Business School whose research focuses on leadership and how organizations achieve innovation. When it comes to generating breakthrough ideas, Hill says it’s less about a creative vision and more about stepping into the unknown. “Innovation [is] not about an individual coming up with a new idea,” she says. “Instead, innovation is the result of the collaboration of people with diverse expertise and diverse perspectives coming together, being able to collaborate, being able to experiment together and learn.”In this episode of Think Fast, Talk Smart, Hill and host Matt Abrahams discuss how leaders can foster cultures and environments where innovation thrives — where teams use communication and collaboration to “co-create the future.”Episode Reference Links:Harvard Business School Profile: Website Linda's books: Collective Genius: The Art and Practice of Leading Innovation Being the Boss, with a New Preface: The 3 Imperatives for Becoming a Great Leader Becoming a Manager: How New Managers Master the Challenges of Leadership Linda’s article on the value of collaboration & conflict: Collective Genius Communicator Linda admires: Vineet Nayar + Employees First, Customers Second Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Linda Hill, an expert in leadership development and innovation from Harvard Business School.(00:01:10) Leading for Innovation vs. Leading for ChangeFundamental differences between leading for innovation and for change, and the unique challenges required for innovation.(00:02:53) Creating a Culture of InnovationThe essential components of a culture that promotes innovation, with focus on communication and collaboration.(00:06:21) The Role of Shared Values and Purpose in InnovationShared values, and the distinction between vision and purpose within innovative organizations.(00:09:43) Communication's Impact on InnovationHow effective communication facilitates innovation, including strategies for engaging diverse teams and the significance of storytelling.(00:14:30) Conflict and Creativity in Collaborative EnvironmentsThe value of conflict in innovation, and how managing disagreements and diverse viewpoints can lead to more creative solutions.(00:16:06) The Final Three QuestionsLinda Hill shares practices to foster collaboration with others, a communicator she admires, and her ingredients for successful communication.(00:19:54) Conclusion
140. Best of: How to Handle a Skeptical Audience with full AI transcript and summary
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Update: 2024-04-30
Duration: 00:17:57
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailPreparing to speak in front of a skeptical audience is more than
Duration: 00:17:57
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailPreparing to speak in front of a skeptical audience is more than
thinking about objections beforehand – there are specific techniques you can use to respond to these challenging situations without sounding defensive, evasive, or dismissive. Here, we offer a few key tips for how to handle skepticism with aplomb.In this podcast, host Matt Abrahams and Stanford GSB lecturer Burt Alper share how to prepare for these challenges from your audience and discuss the importance of tactics like acknowledging audience input, reframing responses, and how to remain cool, collected, and credible.Episode Reference Links:Burt Alper: WebsiteStanford Profile: Website Ep.102 Create a Presence: How to Communicate in a Way Others Can Feel: Website / YouTube Ep.70 Keep ’Em Coming: Why Your First Ideas Aren’t Always the Best: Website / YouTube Original Episode - Ep.5 From Monologue to Dialogue: How to Handle a Skeptical Audience: Website / YouTubeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces the episode and guest Burt Alper, a fellow strategic communication lecturer at Stanford GSB(00:00:55) Handling Direct ObjectionsConfronting direct objections during presentations, particularly in professional settings like executive meetings or at the GSB.(00:02:37) Preparation for ObjectionsThe importance of preparation when anticipating objections and strategies for foreseeing potential pushbacks.(00:03:50) Emotional vs. Logical ObjectionsDistinctions between emotional and logical objections and how these types of objections manifest in conversations.(00:06:09) The Power of ReframingThe technique of reframing in objection handling and altering the context of a conversation to address concerns without conceding.(00:08:17) The Role of ParaphrasingParaphrasing as a critical skill for clarifying and addressing objections, with the benefits of accurately restating concerns to ensure mutual understanding.(00:12:11) The Final Three QuestionsBurt Alper shares the best communication advice he’s received, a communicator he admires, and his ingredients for successful communication.(00:14:55) Conclusion
139. Lose Yourself: The Secret to Finding Flow and Being Fully Present with full AI transcript and summary
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Update: 2024-04-23
Duration: 00:18:59
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether you're looking to boost your productivity, find more joy in your
Duration: 00:18:59
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhether you're looking to boost your productivity, find more joy in your
work, or simply be more present in the moment, you need flow — and research by Assistant Professor David Melnikoff could help you find it.Melnikoff investigates how we pursue our goals, and how flow — the state of being totally immersed and engaged in what we’re doing — can help us achieve them. According to him, flow isn’t necessarily about enjoying a task or activity for its own sake, but more about the process of discovery that unfolds as we take action in the face of uncertainty. “The source of flow is engaging in an activity that allows you to reduce uncertainty about your future, engaging in actions that reduce possible future outcomes, or ideally, eliminate all possible future outcomes except for one,” he says. With each action that we take, the path before us narrows, leading us more directly to the goal that we’ve set.In this episode of Think Fast, Talk Smart, Melnikoff shares why uncertainty presents us with the opportunity to step into the flow state, to experience more focus and engagement, and to supercharge our goal pursuit and performanceEpisode Reference Links:David Melnikoff: WebsiteDr. Laurie Santos (Communicator Melnikoff admires) The Happiness Lab Podcast — Dr. Laurie Santos (Podcast of communicator Melnikoff admires) Ep.59 From Dreaming to Doing: How We Set and Achieve Goals Website / YouTube Ep.104 How to Change: Building Better Habits and Behaviors (And Getting Out of Your Own Way Website / YouTubeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abraham welcomes guest David Melnikoff, an assistant professor of organizational behavior at Stanford GSB and an expert on flow and goal achievement.(00:00:40) Understanding Flow and Its BenefitsThe definition of flow and the reversal of the usual dynamic of goal pursuit.(00:02:20) Achieving and Maintaining FlowMisconceptions about achieving flow and the role of reducing uncertainty in engaging activities. (00:06:22) Flow in Business and LeadershipApplying flow principles to business, emphasizing the structuring of tasks and goals to induce flow through uncertainty reduction. (00:08:39) Personal Applications of Flow for Goal PursuitHow to utilize flow principles to set and achieve goals with advice on framing tasks to maximize uncertainty and flow. (00:11:03) Collaborative Flow and CommunicationThe potential for shared flow experiences in collaborative settings and the role of communication in facilitating flow.(00:13:05) Goal Setting and Achievement AdviceAdvice on goal setting, advocating for goals with a degree of uncertainty to enhance engagement and likelihood of entering a flow state.(00:14:43) The Final Three QuestionsDavid Melnikoff shares how he invites flow into his life, a communicator he admires, and his recipe for communication.(00:16:17) Conclusion
138. Speak Your Truth: Why Authenticity Leads to Better Communication with full AI transcript and summary
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Update: 2024-04-16
Duration: 00:24:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailFrom the way you communicate, to the way build your life and
Duration: 00:24:18
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailFrom the way you communicate, to the way build your life and
career, Graham Weaver, MBA ’99, says it’s about “giving yourself permission to fully be yourself. You can never go wrong when you’re saying your truth.”Weaver is a lecturer in management, a GSB alum, and the founder and a partner of Alpine Investors. He stresses the importance of direct communication, highlighting how avoiding it can lead to wasted time, energy, and even financial losses. Reflecting on his own experiences in private equity, Weaver admits to struggling with being conflict-averse and not speaking his truth directly, which resulted in getting into bad deals and big losses for his company. “People think that by being indirect, they’re being kind, but all they're doing is creating confusion,” he says. “Clarity is compassionate. Even if it's not what they want to hear, the more direct and clear you can be, the more compassionate that is for the other person.”In this episode of Think Fast, Talk Smart, Weaver and host Matt Abrahams explore how being true to oneself not only fosters personal fulfillment but also enables us to show up better for others. Authenticity and self-belief lay the foundation for effective communication, leadership, and ultimately, success.Episode Reference Links:Graham Weaver: WebsiteLast Lecture Series: How to Live an Asymmetric Life (Link to Graham’s Last Lecture)H. Irving Grousbeck (Stanford profile of Graham’s mentor and communicator he most admires)Ep.82 - It’s Not About You: Why Effective Communicators Put Others First YouTube / Website Ep.118 - Maximizing Your Personal Brand: Communicating Who You Are to Help Get What You Want YouTube / WebsiteConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Graham Weaver, a Stanford alum and lecturer in management at GSB.(00:0:43) Interpersonal and Intrapersonal Skills in BusinessHow skills like understanding personal dreams and overcoming limiting beliefs play a critical role in business success.(00:04:58) Living an Asymmetrical LifeLiving an asymmetrical life, including the importance of doing hard things, pursuing your passions, committing long-term, and writing your own story.(00:10:10) Lessons from Taylor SwiftBusiness and personal inspiration from Taylor Swift's response to professional setbacks, highlighting her work ethic and resilience.(00:13:04) Personal Growth and EnlightenmentGraham’s journey towards enlightenment and the practices he adopts to improve his personal and professional life.(00:16:08) The Final Three QuestionsGraham shares what differentiates an exceptional from average leader, a communicator he admires and his ingredients for successful communication.(00:21:05) Conclusion
137. When Words Aren’t Enough: How to Excel at Nonverbal Communication with full AI transcript and summary
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Update: 2024-04-09
Duration: 00:23:49
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIf communication is like painting, words are the primary colors. But to
Duration: 00:23:49
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailIf communication is like painting, words are the primary colors. But to
convey deeper meaning, we need a broader color palette, which Dana Carney says requires the mastery of nonverbal communication.We often focus on the words that we say when honing our communication, but according to Carney, there are many instances “where nonverbals start to be more meaningful than verbals.” A professor at Berkeley’s Haas School of Business and the George Quist Chair in Business Ethics, Carney researches the nonverbal ways in which we communicate our biases, our preferences, our power, and our status.As Carney explores in her forthcoming book, The Five Nonverbal Rules of Power, there are several key areas of nonverbal behavior that we need to grasp in order to fully tap our potential as communicators. In this episode of Think Fast, Talk Smart, she and host Matt Abrahams discuss how to read the nonverbal communication of others — and how to gain control of the nonverbals we express to the world.Episode Reference Links:Dana Carney: WebsiteEp.12 - It’s Not What You Say, It’s How You Say It: How to Communicate Power Website / YouTube Ep.16 - How to Craft Your Body Language When Confronting Objections Website / YouTube Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Dana Carney, an expert in nonverbal communication.(00:01:12) Understanding Nonverbal CommunicationFoundational aspects of nonverbal communication, dividing it into perception and expression, and emphasizing the importance of facial expressions and body language.(00:02:11) The Nonverbal Rules of PowerHow nonverbal communication influences perceptions of power and status and the concept of the "five nonverbal rules of power".(00:04:37) Cultural and Contextual VariationsThe impact of culture and context on nonverbal cues, discussing how cultural differences can alter the interpretation of behaviors such as eye contact and proximity.(00:08:10) The Balance Between Verbal and Nonverbal CommunicationVerbal versus nonverbal communication and its significance especially in contexts where honesty or bias might be in question.(00:09:15) Achieving Communication Goals Through NonverbalsHow understanding nonverbal cues can help individuals achieve specific social interaction goals.(0012:51) Enhancing Nonverbal Communication SkillsPractical advice for becoming more aware of one's nonverbal communication, including self-observation and seeking feedback from others.(00:16:13) The Final Three QuestionsDana shares a nonverbal behavior that demonstrates confidence, a communicator she admires, and her recipe for successful communication.(00:21:09) Conclusion
136. The Art of Disagreeing Without Conflict: Navigating the Nuance with full AI transcript and summary
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Update: 2024-04-02
Duration: 00:25:27
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailDisagreement and conflict may look the same on the surface, but the
Duration: 00:25:27
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailDisagreement and conflict may look the same on the surface, but the
two concepts are, in fact, very different. According to Julia Minson, knowing how these notions differ is crucial to how you approach them. In this episode of Think Fast Talk Smart, Minson and strategic communication lecturer Matt Abrahams delve into the intricacies of conflict and disagreement. Minson, an associate professor of public policy at the Harvard Kennedy School and Stanford University alumna, also shares her expertise on decision-making and conflict negotiation. Minson emphasizes the need for genuine curiosity and receptiveness in communication to foster productive dialogue.Episode Reference Links:Julia Minson: WebsiteUnderestimating Counterparts’ Learning Goals Impairs Conflictual Conversations (Julia’s study about people’s goals when talking to those they disagree with)To have better disagreements, change your words (Article by Julia about HEAR)Ep.30 - Dissolve Disagreements: How Communication Impacts Conflict: Website / YouTube Ep.72 - Quick Thinks: Talk it Out - How to Successfully Negotiate and Resolve Conflict: Website / YouTubeConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt introduces guest Julia Minson, who is an expert in decision-making, conflict negotiation, and the psychology of disagreement.(00:00:54) Journey into Conflict and Disagreement ResearchJulia gives insight into her background and what led her to research disagreement and conflict.(00:01:55) Distinguishing Between Disagreement and ConflictThe difference between disagreement and conflict, and why understanding this distinction is crucial for effective communication.(00:04:12) Strategies for Disagreeing BetterPractical advice on how to disagree constructively without escalating to conflict, focusing on expressing and acting with curiosity.(00:07:05) Demonstrating Curiosity and Conversational ReceptivenessTactics for showing curiosity and conversational receptiveness, including using the HEAR acronym to maintain constructive dialogues.(00:14:38) Managing ConflictManaging and navigating conflict, emphasizing emotional readiness and the importance of choosing battles wisely.(00:18:25) The Final Three QuestionsJulia shares personal experiences with conflict and disagreement, a communicator she admires, and her recipe for successful communication.(00:22:48) Conclusion
135. Best of: The Personal and Professional Power of Emotional Awareness with full AI transcript and summary
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Update: 2024-03-26
Duration: 00:19:48
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy deep connection with others starts by connecting more deeply with ourselves.How
Duration: 00:19:48
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy deep connection with others starts by connecting more deeply with ourselves.How
are you feeling right now? According to Celine Teoh, we all need to ask ourselves that question more often — and be more precise in how we answer it.Teoh is a facilitator of the course Interpersonal Dynamics, one of Stanford Graduate School of Business’s most iconic classes. In her work with students and as a CEO coach, Teoh encourages people to get better acquainted with their feelings. “Feelings are data,” she says. “In the rest of our logical lives, we would never make decisions on bad or highly abstract data. But we’ll do that with feelings.”In this episode of Think Fast, Talk Smart: The Podcast, Teoh and host Matt Abrahams discuss how developing greater emotional awareness can help us achieve more agency and empathy in our personal and professional lives.Episode Reference Links:Celine Teoh: WebsiteInterpersonal Dynamics (Program at GSB Celine facilitates)Connect - Building Exceptional Relationships (Book by Carol Robin that Celine recommends)The Gottman Institute (Website for John Gottman, whose research Celine mentions and is referenced in the Interpersonal Dynamics course)Ep.77 - All the Feels: The Personal and Professional Power of Emotional Awareness: YouTube / WebsiteConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Celine Teoh and the episodes' focus on the value of emotions in communication.(00:01:09) Discovering Self Through Interpersonal DynamicsOverview of the Interpersonal Dynamics course at Stanford GSB, also known as "touchy feely"(00:03:48) Integrating “Touchy Feely” in Logical and Action-Oriented EnvironmentsIncorporating empathy and emotional connection in organizations that prioritize logic and action.(00:05:47) Enhancing Connection and EmpathyAdvice on building connections with others, including the importance of being clear and embracing vulnerability.(00:08:36) Managing Conflict with EmpathyApproaching challenges and conflict at work in a way that maintains and strengthens relationships.(00:11:29) Enhancing Empathy, Feedback, and Communication SkillsGuidance for improving empathy, seeking feedback, and honing communication skills.(00:13:52) The Final Three QuestionsCeline Teoh shares the best communication advice she has received, a communicator she admires, and outlines her first three ingredients for successful communication.(00:17:07) Conclusion
134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI with full AI transcript and summary
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Update: 2024-03-19
Duration: 00:26:16
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailLeveraging AI to unlock new levels of creativity and communication innovationJoin Matt
Duration: 00:26:16
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailLeveraging AI to unlock new levels of creativity and communication innovationJoin Matt
Abrahams with creativity and innovation experts Jeremy Utley and Kian Gohar to explore the transformative potential of AI in the realms of creativity and problem-solving. If you treat artificial intelligence like an oracle, you’ll likely be disappointed. But if you treat it like a teammate, Utley and Gohar say you’ll be surprised just how helpful a collaborator it can be.Utley, an adjunct professor at the Stanford d.school, and Gohar, a bestselling author, keynote speaker, and futurist, have researched how teams can integrate AI into existing workflows to generate more creative ideas and streamline problem-solving. As they’ve found, large language models (LLMs) like ChatGPT can be powerful tools for innovation. But without knowing how to implement them, “Most teams leave the vast majority of their innovation potential on the table,” Utley says. In a new white paper, he and Gohar illuminate the path teams can take to use generative AI as a “conversation partner” and transform their brainstorming efforts as a result.In this episode of Think Fast, Talk Smart, Utley and Gohar discuss how innovators can stop viewing AI as a magic 8-ball, and start treating it as a companion — one ready to roll up its sleeves and dig deep for new ideas.Episode Reference Links:Jeremy Utley: WebsiteJeremy's book: IdeaflowKian Gohar: Website + GeolabKian's book: Competing In The New World Of WorkFIXITHBR article by Jeremy and Kian: Don’t Let Gen AI Limit Your Team’s CreativityEp.70 - Ideas Fuel Innovation: Why Your First Ideas Aren’t Always the BestEp.77 - Quick Thinks: AI Has Entered the ChatCommunicators Kian admires:Peggy Noonan + Declarations at The Wall Street Journal Sam Horn + Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal ConflictConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) Introduction Matt Abrahams introduces guests Jeremy Utley and Kian Gohar, and their respective books.(00:01:02) Motivation Behind the Study on AI's ImpactAI's impact on creativity and problem-solving, including an experiment involving human ideation with and without AI assistance.(00:03:32) Research Findings on AI and InnovationSpecific practices to effectively use AI in teams for idea generation and the counterintuitive feelings associated with AI-assisted work.(00:04:37) The Counterintuitive Nature of AI AssistanceWhy teams that used AI effectively felt worse about their work, and the importance of adjusting work processes to incorporate AI as a collaborative tool.(00:07:59) The FIXIT Methodology for AI CollaborationThe FIXIT methodology, a five-step process to enhance collaboration with AI.(00:12:29) Enhancing Conversations with AIImproving conversations with AI, including using audio messages for interaction and exploring different large language models for varied inputs.(00:17:45) The Final Three QuestionsJeremy Utley offers a starting point for individuals new to ChatGPT, and Kian Gohar shares two communicators he admires and his three ingredients for successful communication.(00:22:57) Conclusion
133. From Good to Super: How Supercommunicators Unlock the Language of Connection with full AI transcript and summary
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Update: 2024-03-12
Duration: 00:38:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailThe ways supercommunicators operate and how to emulate their techniques.Across more than
Duration: 00:38:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailThe ways supercommunicators operate and how to emulate their techniques.Across more than
130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Supercommunicator is a term used by Pulitzer Prize winning journalist and author Charles Duhigg in his latest book, Supercommunicators: How to Unlock the Secret Language of Connection. In this podcast episode, Abrahams and Duhigg explore the precise techniques that distinguish a good communicator from a “supercommunicator:” traits such as active listening; looping for understanding to demonstrate genuine engagement; and identifying what someone is truly feeling, underneath what they actually say.Episode Reference Links:Charles Duhigg: WebsiteCharles Duhigg: BooksDuhigg’s New Yorker articleThalia Wheatley’s research study: The Repurposed Social Brain Nicholas Epley’s research paper: Overly Shallow?: Miscalibrated Expectations Create a Barrier to Deeper ConversationAlison Wood Brooks’ research paper: The Conversational Circumplex: Identifying, Prioritizing, and Pursuing Informational and Relational Motives in ConversationMichael Yeomans’ research paper: It Helps to Ask: The Cumulative Benefits of Asking Follow-Up QuestionsSheila Heen’s research project: Harvard Negotiation ProjectEp.92 - No Regrets: How to Take RisksEp.82 - It’s Not About You: Why Effective Communicators Put Others FirstEp.103 - Simple is a Superpower: How to Communicate Any Idea to an AudienceConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest Charles Duhigg and his new book Super Communicators.(00:01:26) Transition from Habits to CommunicationDuhigg shares how personal experiences and a desire to understand human interactions motivated him to explore communication.(00:02:51) The Neuroscience of Connection The neuroscience behind successful communication and the role of neural entrainment in establishing connection and understanding.(00:04:21) Storytelling as a Powerful Communication ToolThe importance of storytelling in communication and how stories foster empathy and engagement.(00:06:16) Identifying and Aligning Conversation Types Three types of conversations (practical, emotional, social) and the necessity of aligning conversation types for effective communication.(00:08:07) Practices of Super Communicators Insights into the habits of super communicators, including their approach to recognizing conversation types and the importance of deep listening.(00:15:02) Navigating Conflict Through Effective Communication Managing conflictual conversations with a focus on listening, understanding, and managing control dynamics.(00:20:50) Challenges of Online Communication Challenges and strategies for communicating in online and virtual settings.(00:25:04) The Craft and Impact of StorytellingApproaches to storytelling and its significance in making complex ideas memorable and engaging.(00:29:06) Developing New Communication Habits New communication habits developed from Duhigg's research and their impact on personal and professional interactions.(00:31:02) The Final Three QuestionsCharles Duhigg discusses the importance of deep questions, the communicator he most admires, and his recipe for successful communication.
132. Lean Into Failure: How to Make Mistakes That Work with full AI transcript and summary
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Update: 2024-03-05
Duration: 00:26:07
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailEffective and productive teams and relationships are based on the ability to
Duration: 00:26:07
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailEffective and productive teams and relationships are based on the ability to
communicate safely and to fail successfully. In this episode, Amy Edmondson, a professor at Harvard Business School and author of The Right Kind of Wrong: The Science of Failing Well, shares profound insights on the different types of failure—basic, complex, and intelligent—and their implications for learning and innovation. In her conversation with host and Strategic Communications lecturer Matt Abrahams, Edmonson opens up about her struggles with failure, highlighting the importance of moving from rumination to reflection. This episode offers listeners a comprehensive guide to fostering an environment where failure is not feared but embraced as a crucial step toward growth and success.Episode Reference Links:Amy Edmondson: WebsiteAmy’s Books: The Fearless Organization & Right Kind of Wrong Amy’s paper with Ingrid Nembhard: Making it Safe: The Effects of Leader Inclusiveness Amy’s admired communicator Nicolai Tangen’s podcast: In Good CompanyEp.21 - Words Matter: How to Make Your Communication InclusiveEp.112 - From Mistakes to "Missed Takes"Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces guest Amy Edmondson and her new book the Right Kind of Wrong: The Science of Failing Well.(00:01:38) Psychological Safety Communication StrategiesThe concept of psychological safety and its role in fostering open communication and risk-taking within teams.(00:05:36) Leader's Role in Creating a Safe EnvironmentA leader's role in acknowledging vulnerability and creating a culture of appreciation for candid feedback.(00:08:27) Empowering Every Team MemberBenefits of empowering every team member to contribute to psychological safety.(00:10:46) Understanding FailureThe importance of psychological safety in admitting mistakes and exploring the concept of failure.(00:14:07) Communicating About FailureHow leaders can effectively communicate about failures to encourage team learning and resilience. (00:18:34) Unequal Opportunity to FailThe unequal opportunity to fail, particularly for underrepresented groups.(00:20:39) The Final Three QuestionsAmy Edmondson shares her challenges with failure, a communicator she most admires, and three ingredients to a successful communication recipe.
131. Friction Fixing: How to Use Obstacles to Your Advantage with full AI transcript and summary
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Update: 2024-02-27
Duration: 00:24:35
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy resistance isn’t always a bad thing.Friction — that’s Professor Huggy Rao’s
Duration: 00:24:35
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailWhy resistance isn’t always a bad thing.Friction — that’s Professor Huggy Rao’s
metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.In his book, The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder, Rao and coauthor Robert I. Sutton explore how operational obstacles show up in the workplace and, more importantly, what we can do about them. Through what Rao calls “friction fixing,” leaders can “take out the bad friction to make the right things easy to do [and] put in good friction to make the wrong things harder [to do].”As Rao discusses with host Matt Abrahams on this episode of Think Fast, Talk Smart, leaders can eliminate bad friction through good communication. “Communication matters a lot,” he says. “The simple rule is, make sure a 10-year-old can understand it on the first try.”Episode Reference Links:Huggy Rao: Website Huggy’s Books: The Friction Project, Scaling Up Excellence, & Market Rebels Huggy’s Successful Communication Recipe - “Ah! Aha! Haha!” by Ramji RaghavanEp.14: Be Better at Work: How to Communicate Better with Coworkers and Employees:Connect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionHost Matt Abrahams introduces guest, Huggy Rao, and his latest book on the importance of focusing on friction to become our best selves.(00:01:24) Scaling Mindsets and CommunicationInsights on scaling excellence and the critical role of simple communication in fostering the right mindset.(00:04:28) AstraZeneca: Scaling SimplificationA case study on simplification efforts at AstraZeneca & the gift of time that they gave their employees.(00:08:49) Understanding Friction: Terrible and WonderfulThe dual nature of friction, highlighting its role as both a hindrance and a catalyst for decision-making. (00:11:05) Jargon MonoxideComplicated jargon’s impact on organizations, and the need for simplicity in communication.(00:13:03) The Art of StorytellingThe benefits & goals of storytelling, creating moral elevation & emotional connection.(00:15:12) Job Titles and AccountabilityAn experiment on the impact of personalized job titles on team performance and accountability in tech startups and the introduction of “good friction”.(00:17:57) The Final Three QuestionsHuggy shares his strategy for reducing friction in his life, a story about the communicator he most admires, Saul Alinsky, and his three ingredients for a successful communication recipe, Aah! Aha! Ha-Ha!
130. Best Of: How to Maintain a Powerful Presence in Your Communication with full AI transcript and summary
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Update: 2024-02-20
Duration: 00:21:40
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Simple language, forceful language, vivid language, and keeping it simple and direct,”
Duration: 00:21:40
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our email“Simple language, forceful language, vivid language, and keeping it simple and direct,”
says Professor Jeffrey Pfeffer, are all powerful tools to strengthen your communication.Host and Stanford Graduate School of Business lecturer Matt Abrahams interviews Pfeffer, the author many books, including Power: Why Some People Have It and Others Don't, about the verbal and nonverbal ways we can harness, or give away, our authority when we’re speaking to others. Pfeffer is also the host of the podcast Pfeffer on Power and teaches the Stanford GSB online course Discover the Paths to Power. Episode Reference Links:Jeffrey Pfeffer's podcast: Pfeffer on PowerJeffrey Pfeffer's books: Dying for a Paycheck & Power: Why Some People Have It and Others Don'tStanford GSB Online Course: Discover the Paths to PowerEp.12 It's Not What You Say, It's How You Say It: How To Communicate PowerEp.44 Act Like a Leader: How Lessons From The Theater Can Help You Step into PowerConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) IntroductionMatt Abrahams introduces the episode, highlighting the importance of power and presence in communication.(00:01:31) Defining Power and StatusJeffrey Pfeffer shares his definition of power and status, emphasizing their significance in achieving goals despite opposition.(00:02:45) Nonverbal & Verbal Behaviors to Communicate PowerSpecific behaviors that convey power, and those to avoid.(00:05:46) Emotion and PowerPfeffer explores the role of emotion in conveying power, highlighting the effectiveness of displaying strong emotions like anger and passion.(00:09:11) Virtual CommunicationStrategies for projecting competence and higher status in virtual communication are discussed, emphasizing the importance of appearance and framing on video calls.(00:10:55) Communicating Across Power LevelsJeffrey Pfeffer advises on crafting concise, powerful messages for communication with higher-status individuals, emphasizing the importance of directness and presentation in person.(00:12:06) Tailoring Messages with FlatteryPfeffer suggests beginning communications with flattery, highlighting its effectiveness in making the recipient more receptive to your message.(00:13:33) The Importance of ‘Warming Up’Why we should warm up physically and vocally before important communications.(00:16:33) The Final Three QuestionsPfeffer shares his best communication advice in a concise slide title, the communicators he “admires”, and his three ingredients for a successful communication recipe.(00:19:20) Conclusion
129. Connect Deeply: How to Communicate So People Feel Seen and Heard with full AI transcript and summary
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Update: 2024-02-13
Duration: 00:24:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailNew York Times Opinion columnist David Brooks shares how to communicate so
Duration: 00:24:38
Shownotes: Be the first to hear about TFTS Premium -> Sign up for our emailNew York Times Opinion columnist David Brooks shares how to communicate so
that others feel seen, heard, and understood.All too often, we communicate without really connecting. The key to building deep connections with others, says David Brooks, is to make them feel seen and heard.Brooks is a writer for the New York Times, the Atlantic, and the best-selling author of several books. In his latest, How to Know a Person: The Art of Seeing Others Deeply and Being Deeply Seen, he explores how vulnerability — both being vulnerable ourselves and creating space for others to be as well — is the key to fostering deeper connections at home, at work, and throughout our lives. “[People] need to be seen, heard, and understood,” he says. “If you hide yourself from the emotional intimacies of life, you're hiding yourself from life itself.”In this episode of Think Fast, Talk Smart, Brooks and host Matt Abrahams discuss the fundamentals of communicating with vulnerability and empathy, outlining the skills that anyone can learn and use to connect more deeply in their relationships.Episode Reference Links:Full list of David Brooks booksBryan StevensonGeorge OrwellC.S. Lewis Oprah Winfrey VideoEp.64 Carissa CarterEp.101 Geoffrey CohenConnect:Email Questions & Feedback >>> [email protected] Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00:00) Introduction(00:01:26) Personal MotivationDavid Brooks shares insights into his journey and the motivation behind his latest book.(00:04:01) Barriers to ConnectionCommon barriers to connection including egotism, anxiety, worldview, and lack of questioning.(00:04:43) The Stages of EmpathyDavid Brooks breaks down empathy into components such as mirroring, mentalizing, and caring, and recognizing your own emotion(00:07:40) Keys to Meaningful ConversationAttention as an on-off switch, loud listening, avoiding topping responses, embracing pauses, and making people authors(00:11:22) Understanding Illuminators and DiminishersIlluminators are those who make you feel seen and valued through curiosity and active listening and suggestions and suggestions on how to be a better illuminator and conversationalist.(00:14:01) How to Be a Better Public SpeakerThe importance of vulnerability, humor, and storytelling. (00:16:25) Paradigmatic vs. Narrative Modes of ThinkingJerome Bruner's concept of paradigmatic for writing and convincing, Narrative mode for understanding a fellow human being. (00:18:02) David Brooks' JourneyBecoming a journalist, inspired by childhood reading and early experiences as a police reporter & admiration for Oprah Winfrey as an admirable listener.(00:19:52) Ingredients for Successful CommunicationDavid Brooks outlines his three essential ingredients for effective communication: depth of passion, vulnerability, and clarity. (00:22:27) Conclusion